Payment Policy

At  Slimbag , we prioritize a secure and straightforward billing process for every customer purchasing our handbag products. This policy explains how we handle payments, ensuring you have a safe and transparent shopping experience. 

1. Accepted Payment Methods

For your protection and convenience, we process transactions securely through the Shopify Payments Gateway. You can complete your purchase using the following methods:

Payment Cards

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club 

Digital Wallets:

  • Shop Pay
  • Google Pay
  • Apple Pay

Your account will be charged as soon as you confirm the order on our website.

2. Security and Data Protection

We use industry-standard security measures to protect your financial information. Our store is hosted on Shopify, which complies with PCI-DSS requirements. All payment data is transmitted using SSL encryption. We do not store, view, or have access to your full credit card numbers or banking details.

3. Payment Currency

All prices shown on our website and at checkout are strictly charged in the US Dollar ($).

4. Order Processing and Charges

Payment is captured immediately at the time of order placement. Once checkout is successfully completed, the full order amount is charged, and an order confirmation email is sent to you. Your order will be processed only after successful payment confirmation.

5. Accuracy of Billing Information

Please ensure your billing information matches the details held by your payment provider. Orders flagged by automated fraud prevention systems may be delayed or cancelled for security reasons to protect cardholders.

6. Cancellations and Refunds

If you wish to cancel an order, you must contact us within our 24 Hours cancellation window. Once an order has been processed for shipping, it can no longer be cancelled. Approved refunds are processed back to your original payment method within our 7 Business Days refund process time.

7. Business Information 

If you have any questions about our payment process or a specific charge, please contact our support team:

  • Business Name: Slimbag
  • Phone Number: +1 347-663-4643
  • Email: support@slimbag.shop
  • Physical Address: 35 Vernon Ave, Brooklyn, NY 11206, USA
  • Business Days: Monday to Friday
  • Support Hours: 9:00 AM - 5:00 PM (EST)
  • Time Zone: (GMT-05:00) Eastern Standard Time (New York)
  • Response Time: We are committed to responding to all inquiries within 24 Hours.