Shipping policy

Shipping Policy (United States)

At Slimbag, we are dedicated to offering a straightforward and dependable shipping process for our customers across the United States. Our goal is to make sure your handbags arrive safely and within the expected timeframe.

Shipping Destination

We currently process and ship orders strictly to addresses within the United States. International shipping outside the United States is not available at this moment.

Shipping Costs and Currency

We provide Free Shipping for all orders delivered within the United States. You will not encounter any hidden charges or minimum purchase limits during checkout. 

  • Shipping cost type: Free Shipping
  • Currency: US Dollar ($)

Delivery Timelines

Our shipment process is categorized into Handling Time and Transit Time. Order processing occurs from Monday to Friday.

1. Handling Time (Order Processing)

This duration covers the preparation, quality inspection, and packaging of your order.

  • Handling time: 1 to 2 business days (Monday to Friday)
  • Order Cut-off Time: 5:00 PM (EST) Eastern Standard Time (New York)

Note: Orders submitted after 5:00 PM EST or during weekends and public holidays will begin processing on the following business day.

2. Transit Time (Shipping)

This refers to the time required by the carrier to transport the package to your destination.

  • Transit time: 3 to 5 business days (Monday to Friday)
  • Carrier Service: We utilize DHL and FedEx to maintain secure and prompt deliveries.

3. Total Estimated Delivery Time

The complete timeframe from the moment your order is placed until it is delivered.

  • Total Estimated Delivery time: 4 to 7 business days

Order Tracking

Yes, a tracking number is supplied for all orders. Once your package is dispatched, an email confirmation with your specific tracking details will be sent to you. You can use this information to follow your shipment from our facility to your location.

Lost or Delayed Packages

If your package experiences an unusual delay beyond the projected delivery window, please reach out to our support staff. We will coordinate with our carriers (DHL or FedEx) to track the item and fix the situation promptly.

Incorrect Address Disclaimer

Customers are responsible for entering the correct shipping address during the checkout process. If you detect a mistake, contact us right away. We are unable to alter or reroute a package once the shipping phase has begun.

Business Information

If you require further details about our shipping procedures or order status, please contact us.

  • Business Name: Slimbag
  • Phone Number: +1 347-663-4643
  • Email: support@slimbag.shop
  • Physical Address: 35 Vernon Ave, Brooklyn, NY 11206, USA
  • Business Days: Monday to Friday
  • Support Hours: 9:00 AM - 5:00 PM (EST)
  • Time Zone: (GMT-05:00) Eastern Standard Time (New York)
  • Response Time: We are committed to responding to all inquiries within 24 Hours.